Return & Refund Policy

At Deale, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below to understand the process and eligibility.

1. Return Eligibility

Returns are accepted only for damaged, defective, or incorrect products.
Return request must be raised within 3 days of delivery.
The product must be unused, in original condition, and in original packaging.
All tags, accessories, and packaging must be intact.
A parcel opening video and clear product images may be required for verification.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Personal care products
Undergarments and hygiene-related items
Perishable goods
Customized or made-to-order products
Items marked as non-returnable on the product page

3. Replacement Policy

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Provide your order number, issue details, and parcel opening video.
Once verified, we will arrange a replacement at no additional cost.

4. Refund Policy

Refunds are processed after the returned item is received and inspected.
Approved refunds will be issued to the original payment method.
Refund processing may take 5–7 business days after approval.
In certain cases, store credit may be provided.

5. Return Process

Email our support team with your order details and reason for return.
Our team will review the request and provide further instructions.
Returns without prior approval may not be accepted.

6. Cancellation

Orders can be cancelled before they are shipped.
Once shipped, orders cannot be cancelled but may qualify for return if eligible.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check with your bank.
Processing times may vary depending on your payment provider.

8. Contact Us

For return or refund related queries, please contact:

Deale Customer Support
Email: support@deale.in